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The gym itself is great. It was the best gym I've been to in terms of equipment and atmosphere, by far. They also offer a free fitness trainer consultation and work hard to help you meet your goals.
I had an issue with payments after membership cancellation, but the staff put in extra work to fix that as soon as we figured out what had happened. I would recommend paying with cash, but other than that, it is the best gym around.
FITLAB Hudson NH has very professional and caring staff who all aim to meet your individual health and athletic needs.
The Manager Dana ensures that any questions or concerns are answered immediately and with 100% attention and satisfaction. He always aims to please :)!
I addition, the facility is extremely clean and organized and well run.
Wow!! What a great gym and excellent staff! I’m traveling with work and am in Manchester for the week. I got a week pass while I’m here and I’m stoked that I did. No wait for any equipment. Clean facilities. Newer equipment. I can’t say anything negative about my experience here. If I lived here I would certainly be a member! Thanks for helping me stay on track with my lifting!
I would just like to give feedback regarding the cancellation policy for this gym. As a former member I found it quite simple to cancel. I called the gym, spoke to a manager, he gave me a reference number with an email address. I emailed with my reference number stating that I would like to cancel and within 24 hours I had received an email back saying my membership was cancelled. As long as you cancel within the guidelines of your contract there should not be an issue. People need to read before they sign! I am actually thinking about joining again as I have recently started working in the area and it has become more convenient.
As far as the gym itself, I would have to say it was a great atmosphere, clean and good space. Gotta stop giving this place such a bad rap!
Very convenient located gym. It's clean and equipment is newish and works well. The staff is nice and helpful enough. Peak hours the gym is pretty packed and it's hard to workout but other times it's great. The parking lot sucks and they clearly don't have enough parking.
Been going here roughly 5 years now, primarily on Sunday mornings. Decent assortment of equipment (meets my needs and plenty to go around in the off hours). The patrons are good folk. The place was renovated about two years ago when the chain severed ties with Gold's Gym, so the equipment was updated and there is now a bleak industrial gray color everywhere. Every now and then there is a leak from the ceiling (heavy rain, recent snow thaw, or just the AC unit condensation). The cleanliness of the locker room is hit-or-miss, and they always seem to purchase benches that wobble. The sauna is down about 12% of the time and has fairly low heat output (could probably install a door that properly seals when closed? or get a heat unit that produces sufficient output?). When things break (like a wall clock) it is obvious that they don't have much urgency to fix things because they will leave it broken for a few weeks. Every year or so there is a new person as the morning opener, with about half of them being questionable at performing their job (sometimes they don't show so the gym is closed during open hours, or they aren't properly trained on how to turn the lights on). Sometimes other comedy errors happen, like when all of the TVs that are plugged into the Gym TV Network have a Windows error prompt.
There is some good and some bad. Considering it costs me $150 a year which my health insurance fully covers (so it is ultimately free for me), I'm ok with there being some bad. But I can't deny it is a mediocre gym.