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I've been a member for 3 years and will probably continue since it works for me. I legitimately enjoyed FitLab to the point I signed my wife up as well. Within the last 3 months a lot has changed. My wife signed up for a boxing lesson and the guy no showed. She rescheduled and another no show. The fitness classes she liked were removed. The gym is no longer 24 hours. My wife is now stuck with a membership she won't use as she went elsewhere. Lots of new equipment but lots of old as well. Break downs are common and the benches have tears in the fabric. Hope things turn around.

EDIT RESPONSE: A bit inconvenient to me? How tone deaf are you? And the hours weren't to clean the place or fix broken equipment, you can still do that at night with the place open, its obviously to cut costs so please don't try to act like you are helping your customers because you are not.

At first the 24 hour gym I thought I was signing up for was good. The staff is friendly, the shake bar is pricey but very good and going later in the night was nice because it wasn't packed and you didn't have to wait to use equipement. However all of a sudden, without much notice, the gym shortened their hours. This is very inconvenient for me, working a night shift, as I go to the gym at all hours of the day depending on my sleep schedule. If I had known about these hours changing I would have never signed up to begin with. Also I have started to noticed a lot of equipment has been broken for a significant amount of time and not been fixed. While there isn't really a problem with the cleanliness of the gym, because that is almost what you expect, the locker rooms aren't very clean. All of this I definitely would have been able to deal with, and would recommend to people, had they not switched their hours. Being there this week as they closed at 11pm with many other people there trying to work out is extremely frustrating.

This is the worst fitness place probably in the New Wngland region. I have been to a lot of gyms in my past, and been at least somewhat satisfied with how the gyms are run. This one, HECK NO!!! The staff is a complete joke. The manager here is a disgrace to his fitness members in general. Signing up was my worst mistake, because by signing up for a membership here means you are signing up for a lifetime membership. The gym is filthy, always has a NASTY stench to it, and almost every employee/Manager is just down right rude. And when you try to cancel, they don’t let you!!!!! They tell you to go to another company to call, which they say is “easy”. My butt. You call and email this other company to cancel your membership, they tell you it’s cancelled, then you get charged for the next month, and the next, and the next, even after following all their directions. Then I came to speak with the a**h*** Manager, and he tells me to go back to this other company, because he can’t help, and then tells me he has to take a phone call, and pretends to answer a phone, and I know that because he dropped his cell phone and it was on his home screen, not a phone call screen. WORST GYM AND MANAGER EVER!!!!!